THE HOUSE RULES

LAST UPDATED: 12th May 2025 

  1. THE CLUB

    • 1.1 The House of KOKO is a private members’ club located at 74 Crowndale Road, London NW1 1TP (the “Club”).
    • 1.2 The Club is owned and operated by The Hope Lease Limited (company number 09773675) (the “Company”,”us”,”we”). The Company’s VAT number is 265009808. The correspondence address for the Company is KOKO Head Office, The Hope Lease Limited, 3rd Floor, Denmoss House, 7 Greenland Street, London NW1 0ND

  2. THE RULES

    • 2.1 The Club aims to be a members’ club for individuals across a broad and diverse range of backgrounds, interests, and industries. We ask that all patrons abide by a clear set of common sense rules to enable a positive experience at the Club for all members, guests, and House personnel.
    • 2.2 You and your guests must treat all other members, their guests and all members of our team with respect. Neither you nor any of your guests shall carry out any act or behaviour which may offend or cause any nuisance or distress or disrepute to another member, their guests, the Club or the Company.  
    • 2.3 These Terms and any House Rules issued by the Club, as amended from time to time, are the rules of the Club (together the “Rules”).
    • 2.4 We may make changes to these Rules (including policies) where we have a valid reason to do so (such as legal, regulatory, operational, or service-related reasons). We will give members at least 14 days’ notice of any material change, which will be communicated by email. If a change significantly disadvantages you, you may cancel your membership within that notice period and receive a pro-rata refund of any unused portion of your fees.
    • 2.5 Your membership relates only to access to the Club and use of its facilities. It does not entitle you to any participation in the Company or its underlying business.
    • 2.6 The House of KOKO reserves the right to make amends to these house rules as it sees fit.

  3. APPLICATION FOR MEMBERSHIP

    • 3.1 By submitting your application for membership, you agree to be bound by these Rules. Applications must be submitted together with payment details using the forms provided by the Club. Your information will be stored and used subject to the Club’s Privacy & Cookie Policy (koko.co.uk). You may withdraw your application at any time simply by letting us know in writing. You must ensure you keep us up to date with your contact details whilst your membership application is being considered.
    • 3.2 If your membership application is successful, the Company will send you an onboarding form by email, and process the payment of your membership fee. Subject to successful payment and completion of the onboarding form, you shall be accepted as a member of the Club, and the Company shall send a welcome email. Your annual membership and access to the Club starts on the date specified in your welcome email. No access shall be granted until the Company receives any membership fee due. 
    • 3.3 You may cancel your membership within 14 days from the date your membership starts by giving us written notice. We will promptly reimburse you any subscription payments received, less an administrative fee of £50 to cover costs and bank charges.
    • 3.4 You agree as and when required to renew, and at all times maintain, a valid Direct Debit Mandate or provide continued card authorisation details in order to provide for payment of your annual subscription and any other charges payable arising from your membership and use of the Club’s facilities.
    • 3.5 Failure to comply with paragraph 3.4 shall result in cancellation of your membership, unless the Company decides otherwise in its absolute discretion.
    • 3.6 A committee of members (the “Membership Committee”) is appointed by the Company to review applications and make recommendations as to who should be admitted as a member. Membership of the Membership Committee is granted at the absolute discretion of the Company and may be terminated and/or suspended at any time by the Company. Admission to new members is subject to space availability. The Membership Committee may request additional information from any applicants and an applicant may be required to meet with the Membership Committee or a member of it (whether in person or by video conference).
    • 3.7 The Membership Committee meets quarterly or at such other intervals as directed by the Company.
    • 3.8 The Membership Committee shall have absolute discretion as to who shall become a member of the Club and when. No reason shall be given to any applicant in the event of their non-admission.

  4. MEMBERSHIP
  1. HONORARY MEMBERS
  1. MEMBERSHIP PERIOD AND RENEWALS
  1. FEES & SUBSCRIPTIONS
  1. RESTAURANT CANCELLATION POLICY
  1. PRIVATE EVENT BOOKINGS
  1. MIRAVAL BALCONY BAR - MEMBERS ONLY
  1. ADMISSION
  1. CONDUCT WHILST IN THE CLUB
  1. CONSEQUENCES FOR BREACH OF CONDUCT 
  1. PROHIBITED ACTS
  1. SMOKING POLICY
  1. MEMBERS’ PROPERTY
  1. CONFIDENTIALITY CLAUSES
  1. FILMING AT THE CLUB AND AT KOKO
  1. CULTURAL BOARD

A cultural board may be appointed by the Company from time to time to support and promote the development of the Club in the areas of music, media, content, philanthropy, and the arts (the “Cultural Board”). Membership of the Cultural Board is granted at the absolute discretion of the Company and may be terminated and/or suspended at any time by the Company.

  1. LIABILITY OF THE COMPANY
  1. PRIVACY NOTICE
  1. COMPLAINTS

Should any issues arise during your time in the Club these should be addressed in the first instance to the senior manager on duty. Alternatively, members may contact the membership team at membership@koko.uk.com.

  1. MISCELLANEOUS 
  1. NO TICKET RESALE

Summer Closures

The Roof Terrace and The Dome are open!

The rest of The House is closed.

Normal hours will resume across The House from Thursday 7th September.

I Understand

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